Premier Outils Pro: A Shopper’s Perspective
Why You Should Visit
- Exceptional Customer Service: You’ll find consistently positive feedback regarding the staff. Numerous reviews highlight the excellent service provided by representatives like Luc, Mathieu, and Philippe, praising their helpfulness, friendliness (Luc is repeatedly described as “always smiling”), and willingness to offer advice. One reviewer even suggested that Luc deserves an iPhone 17 for his outstanding service.
- Competitive Pricing: The location offers very competitive pricing, described as “the best prices in town” and “imbattable prices.”
- Fast Delivery: Even in remote areas like Gaspésie, shoppers can expect rapid delivery of their purchases.
- Wide Product Selection: Reviews indicate the sale of new tools, including items like nail guns, soffit crampers, and compressors. There’s mention of sealant tubes.
Why You Might Consider Alternatives
- Poor After-Sales Service: Be aware that the after-sales service receives sharply contrasting feedback. One reviewer details significant issues with repairs, including excessive charges ($50 for a gasket replacement, $100 for nail gun repair, $280 for compressor repair), lack of responsiveness to complaints (waiting 2-3 months for a promised callback), and no recourse for a malfunctioning new tool. The repair of a seven-year-old coating gun was not completed despite incurring a $100 charge. The sale of an expired sealant tube is also mentioned.
