Cloverland True Value Hardware: A Shopper’s Guide
Why You Should Visit
- Convenient Location and Inventory: It’s a local option, just 5 minutes from Cloverdale, offering a surprisingly good selection of items you might otherwise find only at larger chains. This is especially helpful for avoiding big box store traffic. You’ll find nuts and bolts, painters tape, and a surprisingly good selection of both.
- Specific Item Availability: I needed gutters and while the initial response wasn’t helpful, the store *did* have what I wanted on another occasion. They also carry keys and related supplies.
- Helpful Staff (Sometimes): On some visits, staff members were very helpful with key making and finding specific items like painters tape. In one instance, staff wore masks which was appreciated.
- Old-Fashioned Charm: The store has a homey atmosphere, appreciated by some shoppers.
Why You Might Consider Alternatives
- Inconsistent Customer Service: I experienced situations where staff seemed uninterested in helping, lacking product knowledge and more focused on watching TV. In another instance, staff were unhelpful and dismissive when asked about inventory.
- Pricing and Value: Prices are noted as very expensive and not budget-friendly compared to larger retailers. The cost of items compared to other stores was a major factor in negative feedback.
- Organization and Cleanliness: The store can be described as messy and disorganized, with items smashed into a small space.
- Accuracy and Refund Issues: There were instances of selling incorrect parts without offering a refund and double charging credit cards without readily processing refunds. You should carefully check your purchases and receipts.
- Communication Barriers: There were comments about difficulty understanding the staff due to language barriers.
- Political Views: The television programming has been a point of contention for some customers. One shopper noted a strong preference against the news channels that were playing on multiple occasions.
