Vaccaro Lumber Co. Shopping Guide: An Informed Visitor’s Perspective
Why You Should Visit
- Comprehensive Stock: You’ll find just about everything you need, from plumbing supplies (like the DrainKing plumbing bladder, which I couldn’t find elsewhere) to lumber and other hardware essentials. They even had everything I needed for a project, even though I wasn’t sure what that entailed beforehand.
- Exceptional Customer Service (from some staff): I’ve experienced incredibly helpful staff members. Matthew, for example, was super helpful and went above and beyond. Another staff member, Victor, was instrumental in helping me locate scarce lumber during the height of the Covid-19 pandemic, something the big box stores couldn’t manage. The overall vibe is that of a friendly, family-owned business with a long history (over a hundred years!).
- Local and Family-Owned: It’s awesome supporting this long-standing local business with a genuine, personal touch.
- Problem Solver: They came through for me when other stores didn’t have what I needed – a huge plus when you’re up against a deadline.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that while many shoppers rave about the helpful staff, some have reported encounters with unhelpful or even rude employees. One review described a cashier who was completely silent during the transaction, and another mentioned a particularly unpleasant phone experience.
- Potential for Higher Prices: While the store had everything I needed, the prices might be a bit higher than what I’m used to at other places.
- Limited Selection (Possibly): One review expressed a wish for a larger hardware store in town, suggesting the selection might be limited in certain areas compared to bigger chains. This might be a consideration if you’re looking for a wide variety of specialty items.
- Understaffing: While the staff is generally friendly, the store might be a little understaffed at times, potentially impacting service speed.
