Besser Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Many shoppers rave about the willingness of employees to assist with finding products, carrying items to your car, and even providing instructions on product use. One employee, Lee, is singled out for his exceptional politeness and helpfulness. The staff at Besser go above and beyond; they even helped one shopper with difficult key fobs. You can expect a genuinely welcoming atmosphere, often including a cheerful “have a blessed day.”
- Convenient Location & Wide Selection: This downtown location offers incredible convenience for nearby residents. The store, though described as cramped, boasts a surprisingly wide selection of products. You’ll find almost everything you need for home improvement and hardware projects, from mulch and stain to window screens and garden supplies.
- Competitive Pricing (Mostly): While some price increases on items like mulch have been noted, many shoppers report good prices overall. The overall value proposition, especially considering the excellent service, often outweighs the cost.
- Speedy & Affordable Services: The store provides services such as window screen replacement, completed quickly and affordably.
Why You Might Consider Alternatives
- Overcrowding & Tight Aisles: Be aware that the store layout is quite cramped. Navigating the aisles can be slow, especially if you are unfamiliar with the store’s organization.
- Inconsistent Service: While overwhelmingly positive, some shoppers have reported experiencing less-than-stellar service on certain visits, with employees appearing less engaged or helpful than usual. This inconsistency is worth noting.
- Warranty Issues: At least one shopper encountered difficulty getting a manufacturer’s lifetime warranty honored, suggesting potential inconsistencies in handling such situations.
- Price Increases: While prices are generally competitive, some items, including mulch, have seen significant price hikes, prompting some customers to seek alternatives.
