Cantrell Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll be greeted promptly upon arrival, often with an immediate offer of assistance. Staff members are consistently described as friendly, knowledgeable, and helpful, going above and beyond to ensure a positive shopping experience. I’ve personally experienced this multiple times; employees have even escorted me to specific items. Patty in the garden center, Tori, and numerous other staff members are mentioned specifically for their outstanding service.
- Extensive Selection: This Ace Hardware is larger than expected, offering a wide array of products beyond standard hardware fare. The garden center, for example, boasts an impressive selection of plants, including blueberries and Arkansas thornless blackberries. The store also carries local merchandise, such as shirts and hot sauce.
- Convenient Location & Ample Stock: The store’s convenient Riverdale location is praised for its accessibility, particularly for Hillcrest residents. I’ve found that items are generally well-stocked, unlike some larger chains.
- Pet-Friendly Atmosphere: Dogs are welcome, making it a convenient option for pet owners.
- Community Involvement: The store hosts events like car shows, providing participant gifts and even lunch.
- Quick Shopping Experience: The store’s efficient layout and helpful staff allow for quick in-and-out shopping trips.
Why You Might Consider Alternatives
- Price Matching Issues: While generally offering good prices, be aware that the store’s price-matching policy may not always be consistently applied. I was personally told over the phone that price matching was available, only to be informed differently at checkout.
- Potential Grill Issues: Exercise caution when purchasing grills. There have been reports of issues with modified grills, specifically a Weber propane grill improperly converted from natural gas, resulting in malfunction and lack of store support in resolving the situation.
- Homeless Issues: While the store itself is clean and well-organized, be prepared to encounter homeless individuals inside the store. The management’s response to this issue is not explicitly detailed in the reviews.
