Fuller and Son Hardware Inc

Fuller and Sons Hardware: A Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: Prepare for a genuinely welcoming experience. Staff members go above and beyond, exceeding expectations. I’ve witnessed staff staying open late for customers, proactively greeting repeat customers (and their dogs!) by name, and offering personalized assistance with even the most unusual requests (like sourcing tubing for a camping pad inflation device).
Knowledgeable and Helpful Staff: Don’t expect the “that’s not my department” attitude. Employees readily assist in locating items, even accompanying you to the exact spot if needed. Their expertise extends to various tasks, including key making, glass cutting, and window screen repair. One employee even helped a customer install a license plate for just 16 cents!
Comprehensive Stock: Despite the store’s relatively compact size, it packs a surprising amount of inventory, going “all the way to the ceiling.” You’ll find a wide selection of hardware, comparable to larger chain stores, including specialty items. Even if they don’t have the exact item, they’ll assist in finding suitable alternatives to complete your project.
Convenient Location and Amenities: The Heights location is easily accessible. They also offer the unexpected treat of fresh popcorn, although availability may be limited near closing.
Competitive Prices: I’ve found prices to be on par with major home improvement retailers.

Inconsistent Staff Friendliness: While most experiences are overwhelmingly positive, be aware that not every interaction guarantees the same level of warmth and helpfulness. I’ve encountered instances of less-than-friendly staff.
Limited Size: The store is smaller than big-box retailers. While their stock is surprisingly comprehensive, you may not find the sheer volume or variety of products found at larger stores.
Popcorn Availability: The popcorn, while a nice touch, isn’t guaranteed to be available during the last hour of the day.