Fuller & Son Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff who go above and beyond. They’ll assist you in finding exactly what you need, even offering advice on usage. One instance involved a staff member spending nearly 10 minutes helping a customer find a vacuum part replacement. Another example includes free chainsaw chain sharpening as a community service. Many shoppers describe the experience as having a “personal shopper” for the duration of their visit.
- Convenient Location and Hours: The store is conveniently located downtown and is within walking distance for some. It’s also open on Saturdays.
- Specialized Inventory: You’ll find hard-to-find items, such as a specific type of wall-mounted can opener. They offer individually sold items (screws, washers, nuts) instead of only bulk packages, and carry quality disinfectant solutions for mops.
- Competitive Pricing: While some items might be slightly more expensive, prices are generally comparable to or better than larger chains like Home Depot. This is offset by the superior service and convenience.
- Knowledgeable Staff: Employees possess extensive product knowledge and are adept at directing you to the right items. They can even help source items they don’t currently have in stock.
- Local Business Support: Shopping here directly supports a small, locally owned business.
- Additional Services: They offer glass cutting services (though availability may be inconsistent).
- Convenient Amazon Locker: An Amazon locker is located outside the store for easy package pickup.
Why You Might Consider Alternatives
- Limited Selection: The selection is smaller than larger chain stores. You might not find every item you’re looking for.
- Inconsistent Staff Availability: While staff is generally helpful, there can be times when help is limited due to staffing challenges. One review mentioned parking being tight and a staff member’s comment about difficulties in maintaining sufficient staffing.
- Inconsistent Glass Cutting Service: While glass cutting is offered, the service’s availability seems to depend on which staff member is working.
