Fuller & Son Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service (at select locations): At the Main Street and Cantrell locations, you’ll find staff who go above and beyond. One shopper received extensive assistance locating and gathering specific bolts and nuts for a project. Another described the Cantrell location employees as “very helpful” and a “pleasure to interact with.” At another location, an employee promptly helped a customer find a specific item, resulting in a quick and efficient shopping experience. Many reviewers praise the helpfulness and knowledge of the staff, noting their willingness to assist with finding items and offering installation advice and suggestions for improved project outcomes. Even near closing time, helpful assistance has been reported.
- Extensive Product Selection: The store carries a wide variety of hardware, including bolts, nuts, lumber (2×2 boards), and Quickcrete. You’ll also find tools related to treehouse and zipline construction.
- Competitive Pricing: Many reviewers find the pricing fair, preferring Fuller & Son to large chain hardware stores.
- Unique Amenities: Occasionally, you can find free popcorn available.
- Local Business Support: Shopping at Fuller & Son supports a local, independent hardware store.
Why You Might Consider Alternatives
- Inconsistent Customer Service: While some locations provide outstanding service, others have been criticized for unhelpful or even rude staff. At one location, employees were observed on their phones and unresponsive to customer requests. A cashier was described as uncommunicative. Another experience details an unpleasant encounter with a masked employee who aggressively enforced the store’s mask policy, even after being informed that the mandate was lifted.
- Product Quality Concerns: While the selection is extensive, some shoppers have reported receiving damaged goods, such as warped and cracked lumber.
- Limited Hours/Stock: One shopper reported an inability to purchase Quickcrete due to early stock removal and early closure, even though the official closing time was later.
- Mask Policy Enforcement: Be aware that some locations may enforce a mask policy more strictly than others.
