Fuller & Son Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find incredibly helpful and knowledgeable staff throughout the store. Multiple reviewers raved about the staff’s willingness to go above and beyond, offering advice on DIY projects, assisting with locating specific items (even obscure bolts!), and providing alternative solutions. One shopper even noted that the staff’s helpfulness is superior to big box stores.
- Extensive Product Selection: The location offers a wide array of products for various needs, including tools, building materials, home upkeep supplies, and lumber. They even carry items like point-of-use water heaters, which were unavailable at competing stores. You can find materials for large projects like a school woodshop, as well as supplies for smaller home DIY projects. The selection is described as superior to, and less expensive than, a nearby competitor.
- Convenient Services: Fuller & Son provides key duplication services.
- Open Box Deals and Discounts: Shoppers can expect to find occasional deals on open box items.
- Above and Beyond Customer Care: Staff members have demonstrated exceptional kindness, such as providing a small cash difference to a customer needing to complete a job and helping a customer find a solution for keeping flies away from their dog. One manager even went out of his way to help a customer by giving a better price for an item.
Why You Might Consider Alternatives
- Inconsistent Staff Behavior: Be aware that while most staff interactions are positive, some negative experiences have been reported. One review details a rude and demeaning return experience with a manager named Kelly Howell. Another notes a manager’s questionable driving and customer service conduct in the parking lot.
