Northern Tool Shopping Guide

Northern Tool Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

Excellent Customer Service (Generally): You’ll find staff generally willing to assist you in finding products and addressing concerns. I’ve personally experienced this helpfulness on multiple occasions, even during busy periods. One staff member, David, went above and beyond to resolve a pressure washer issue.
Wide Product Selection: The location offers a broad range of tools and equipment. You can find items like pull sprayers, chippers (though check bolts on arrival!), transmission jacks, Honda generators, Milwaukee Packout products, and agri-Fab grass sweepers (though parts availability for other brands may be limited).
Competitive Pricing and Sales: Northern Tool frequently has sales and deals throughout the year, making it a good place to find value. I’ve seen great prices on Milwaukee Packout products in particular.
Clean and Well-Organized Store: The store itself is consistently clean and well-organized, making for a pleasant shopping experience.
Convenient In-Store Experience: The checkout process is quick and easy. The store layout is easy to navigate.

Parts Availability and Service: Be aware that obtaining replacement parts can be challenging. I had difficulty getting a replacement pulley for a chipper, and the process was made more difficult by unhelpful staff. Another shopper had a similar negative experience trying to find a specific wheel for a sprayer, noting a significant time investment due to inaccurate stock information.
Website Issues: While the in-store experience is generally positive, the website could use improvement. Navigation and product information may not always be clear or accurate.
Order Fulfillment and Cancellation Issues: There’s a risk associated with online orders. One shopper experienced an order cancellation after a pending charge was placed on their account, highlighting a potential concern with order processing.
Limited Repair Services: While they sell tools, their ability to repair specific items, like Sears Craftsman pole saws, is uncertain.