Home Depot Shopping Guide: 12610 Chenal Pkwy, Little Rock, AR 72211
Why You Should Visit
- Exceptional Customer Service (with caveats): You’ll find some truly outstanding employees. Mrs. Kathy receives glowing praise for her project assistance, and Don in Receiving is lauded for his dedication and helpfulness. Several reviewers mention positive interactions with sales clerks in various departments, particularly regarding appliance purchases and installations. One shopper even had a positive experience with the return of a lost wallet, thanks to an honest employee and helpful manager.
- Convenient Location: The store enjoys easy access to parking and is conveniently located near Target and Chick-fil-A, making it a part of a larger shopping experience.
- Extensive Product Selection: Shoppers can find a wide variety of items, including over-the-range microwaves, garage door motor installation kits, ceiling fans, exterior doors, door knobs, gas pipes, wire and other caged materials, power tools, plants, and even she sheds. A good selection of bits is available for $19.99.
- Reliable Installation Services: The store offers professional installation services for appliances (microwaves, stoves) and other items (garage door motors, ceiling fans), with generally positive reviews of the contractors. However, be aware of potential delays.
- Military Discount: Veterans will appreciate the store’s discount.
Why You Might Consider Alternatives
- Inconsistent Staff Helpfulness: Be aware that finding assistance on the floor can be challenging. Long wait times for help with locked items are frequently mentioned. Some staff members are described as unfriendly, unhelpful, and lacking product knowledge. One employee’s unprofessional behavior at the return desk is a significant concern.
- Inadequate Staffing: The store may often be understaffed, resulting in long waits at checkout and difficulty locating assistance. The insufficient number of cashiers and floor associates is a recurring issue.
- Poor Store Maintenance: The men’s restroom has been noted as poorly maintained, at least at one point. A power tool aisle was found covered in dust, suggesting a lack of upkeep.
- Inconsistent Curbside Pickup: The curbside pickup service has been described as unreliable, with significant wait times and occasional errors in order fulfillment.
- Gift Card Issues: The process of resolving gift card issues seems inconsistent and frustrating for customers, requiring multiple trips and potentially unhelpful interactions with management.
- Inventory Issues: Stock may not always be available; the store was reportedly out of small plastic wrap, WD-40, and small “J Hooks” at one point.
