Mile High Ace Hardware Shopping Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff across departments. Many reviewers specifically praise individual employees for their outstanding assistance, going above and beyond to help with projects, locate items, and provide expert advice. For example, Virginia received high praise for her project guidance and customer skills, while Mike and Robert were noted for their product knowledge and helpful suggestions. Tanissa and Virginia also earned accolades for their exceptional help in recovering a lost key.
• Extensive Product Selection: This Ace Hardware boasts a surprisingly large selection, exceeding expectations given its size. You’ll find everything from small bolts and screws to an impressive barbecue selection (including Traeger, Weber, and Big Green Egg supplies) and a wide variety of spices. The store also carries seasonal items, consistently updating its inventory. I even found the selection to be better than at the big box stores on many occasions.
• Convenient Location & Quick Shopping Trips: The store is conveniently located and allows for quick in-and-out shopping experiences. This is great for grabbing essential items without a lengthy wait.
• Added Value Services: The location offers tool sharpening, diagnostics, and rug doctor rentals, making it a one-stop-shop for various needs. They also have a rewards program and offer discounts to veterans. Check the back of your King Soopers receipt for potential sales.
• Colorado Focused: The store actively supports local Colorado businesses.

Why You Might Consider Alternatives

• Plant Care Concerns: Be aware that some shoppers have observed that the plants are not always well-maintained.
• Warranty Issues: The store’s warranty process may be inconsistent. One customer reported a negative experience when their warranty was not honored, citing what I perceived as an unreasonable explanation.
• Inconsistent Staff Behavior: While generally positive, there have been isolated instances of poor staff behavior reported. One shopper experienced aggressive and unprofessional treatment from the manager during an incident in the parking lot; another described encountering a staff member with alcohol on their breath and overly aggressive behavior at the register. These are very rare examples and should not discourage a visit overall, but should be taken into account.
• Inventory Inaccuracies: The store’s inventory system occasionally shows discrepancies; some items may not be available as the system indicates.