Rings End Branford: A Shopper’s Perspective

Why You Should Visit

• Extensive Product Selection: You’ll find a wide variety of building materials, including lumber, plywood, bead board, composite decking, windows, doors, paint, power tools, and accessories. They even have numerous composite decking samples and displays to aid in decision-making. The paint department, in particular, boasts a great selection and knowledgeable staff.
• Expert Staff (in certain departments): Several reviewers praised the expertise of specific employees. Joseph in the paint department is highly recommended for his helpfulness and knowledge. John Kish, specializing in windows, is also praised for his detailed explanations and prompt service. Similarly, the staff in the shop are lauded for their kindness and willingness to assist, even providing free parts and instruction. One contractor has consistently used Rings End for 30 years, highlighting their commitment to quality and expert sales support.
• High-Quality Materials: One high-end builder cited Rings End as the best lumber yard in the state, emphasizing their commitment to quality products. The consistent color quality of the paint is also mentioned favorably.
• Great Refund/Exchange Policy: A positive aspect noted is their excellent refund and exchange policy.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences vary widely. While some staff members receive glowing reviews for their expertise and helpfulness, others are described as unhelpful, unresponsive, or even exhibiting unprofessional behavior (throwing objects, making offensive jokes).
• Potential for Delays and Errors: There were reports of significant delays in deliveries with no communication. In one case, cabinets arrived damaged, with replacement orders also being defective. Another customer encountered issues with a window order due to inaccurate information provided by a staff member.
• Pricing Concerns: Some shoppers found Rings End to be overpriced. One customer reported paying approximately $250 extra for cabinets compared to online prices. Another mentioned that they didn’t have what they wanted and were expensive, although the staff was kind and helpful.
• Lumber Department Issues: While the paint department receives praise, some shoppers found the lumber department staff less helpful and seemingly unwilling to assist with questions regarding materials.
• Potential for Errors in Cutting and Measurement: There’s a report of an individual operating the panel saw who lacked proficiency with a tape measure and had a poor attitude.
• Specific Staff to Avoid: One review strongly advises against dealing with a specific staff member described as having terrible customer service and prone to outbursts. Another names Mark Whitingham as having provided horrific customer service, including delays, damaged goods, and unresponsiveness.