RW Hine Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: Prepare for genuinely friendly and knowledgeable staff. They go above and beyond; I’ve seen them deliver grills, assist with complex wattage selections, and even troubleshoot a gas grill at a customer’s home – all without extra charge. One owner, Pat, even personally visited a customer’s home to resolve a minor grill issue.
- Extensive Inventory: This isn’t your average hardware store. You’ll find a massive selection of hardware, yard tools, paint, plumbing parts, and even specialized items like auger bits (which I couldn’t find anywhere else!). They carry Weber grills, and a wide variety of light bulbs.
- Convenient Services: They offer free delivery within a 10-mile radius (for grills, at least, on sale items). In-store pickup for online orders is also a smooth process. Staff are even happy to assemble grills on-site for customers.
- Helpful Expertise: The staff are incredibly helpful in finding the right products. I personally witnessed them assist customers with bulb wattage selection and even fitting an auger bit into a drill. The paint department staff are also noted for their expert advice. They happily helped with bicycle repair, recommending appropriate drill bits and tools.
- Great Value (Sometimes): While some prices might be higher than at competitors like Home Depot, the exceptional service and convenience often justify the cost, especially when considering free deliveries and assembly. I got a Weber Grill at a great price. There are also sales on grills.
Why You Might Consider Alternatives
- Inconsistent Customer Service: While overwhelmingly positive, there was one report of a less-than-stellar experience with a particular staff member at the register. This seems to be an exception, rather than the rule.
- Limited Parking: The store could benefit from more parking options. This is a potential inconvenience, depending on your visit time and the day.
