Goody’s Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently find helpful and knowledgeable staff who go above and beyond. They’re readily available to assist with product selection, offering advice and even suggesting solutions for complex projects. One shopper mentioned being helped with finding replacement lightbulbs for a dimmable chandelier. Another recounted how a staff member helped him solve a problem, even recommending an external contractor for a job beyond his capabilities.
• Extensive Product Selection: This isn’t just your average neighborhood hardware store. Goody’s offers a surprisingly large selection of merchandise, rivaling big box stores in inventory. I’ve seen everything from basic supplies for small-scale projects to specialized items, making it a one-stop shop for various needs.
• Competitive Pricing: The prices at Goody’s are often comparable to, and sometimes even better than, larger chain stores. This makes it a budget-friendly option for all your hardware needs.
• Fast Service: You can expect a quick and efficient shopping experience. The staff’s helpfulness will help ensure that you quickly get what you need and leave. Getting in and out quickly makes it very convenient!
• Above and Beyond Service: Employees go the extra mile. One reviewer had an item held for pickup after accidentally leaving it behind, while another received help from another customer (at the manager’s prompting) when they couldn’t afford a key copy.
• Key Cutting and Glass Cutting Services: Goody’s offers key cutting and glass cutting services, adding to their convenience and overall service capabilities. Key cutting, in particular, receives praise for accuracy and speed.

Why You Might Consider Alternatives

• Inconsistent Customer Service Experiences: Be aware that while many shoppers report excellent service, some have had negative experiences. One customer described a rude phone operator, another recounted feeling dismissed and disrespected by the owner and staff, including an instance where a key was lost. One shopper mentioned a rude interaction with a staff member in a green shirt, leading to an unpleasant shopping experience.
• Potential for Unprofessional Conduct: There have been reports of unprofessional behavior from specific staff members, such as a manager’s dismissive attitude toward a customer needing assistance and another employee’s rudeness toward a customer trying to clarify their needs.
• Store Condition: At least one reviewer reported that the store conditions were less than ideal and poorly maintained.
• Owner’s Attitude: Several reviews cite the owner’s attitude as a significant drawback for some shoppers, describing him as dismissive, unhelpful, and even condescending toward customers.