Hartford Lumber: A Shopper’s Perspective

Why You Should Visit

• Extensive Product Selection: You’ll find a wide variety of lumber and building materials, including knotty pine ceiling planks, rebar, subflooring, and specific specialty items not readily available at big-box stores like Home Depot or Lowe’s. They even carry a specific item I was searching for a year ago.
• Competitive Pricing and Value: Hartford Lumber offers some of the best prices around on quality lumber and materials, especially considering their volume sales. One shopper even reported saving $100 compared to a competitor (Mid State Steel). They provide excellent value due to their high sales volume.
• Exceptional Customer Service (Generally): Many shoppers rave about the helpful, knowledgeable, and friendly staff. Several reviewers highlighted the willingness of employees to go above and beyond, even resolving order issues swiftly and offering discounts to maintain project timelines. One reviewer even received calm, soothing advice over the phone regarding a subfloor issue, despite having never made a purchase before.
• Convenient Services: The location offers free delivery on many local routes for larger orders. The staff is also responsive and efficient, offering to have materials delivered ahead of schedule and promptly addressing order errors. Amy, for example, was praised for her professional and friendly service, quickly checking availability and assisting with pickup.
• Positive Large-Order Experience: The business happily handles large orders, making you feel welcome even with small purchases, as evidenced by a positive experience with an order of knotty pine ceiling planks.

Why You Might Consider Alternatives

• Inconsistent Staff Experience: Be aware that some shoppers have reported negative interactions with specific staff members, citing unhelpful attitudes, poor communication, and difficulty reaching someone on the phone, particularly in the mornings or in dealing with a specific individual named Rich. In one instance, a customer received a quote but experienced significant delays and a lack of communication in placing a rebar order. Another was told they should have placed an order in advance despite having called earlier, and no exception was made.
• Potential for Order Issues: While most experiences were positive, some customers encountered issues with orders, including missing items in deliveries and unexpected delays. While the issues were ultimately resolved, it’s something to be aware of.
• COVID-19 Order Policy: Be aware that a pre-order process was in place during the time of some reviews due to COVID-19. This is something to confirm with the store directly.