Aubuchon Hardware Shopping Guide

Aubuchon Hardware: A Shopper’s Perspective

Why You Should Visit

Exceptional Customer Service: You’ll find incredibly friendly and helpful staff throughout the store. Many reviewers raved about the staff’s attentiveness, going above and beyond – from loading grass seed into trucks to providing expert advice on paint colors, doorknobs, and even helping with unusual requests like finding a jeweler’s screwdriver. Specific employees like Dan, Chris, Jeff, and Mike were singled out for their exceptional service.
Wide Selection of Products: The location offers a surprising breadth of inventory for its size. Expect to find everything from propane tanks (significantly cheaper than competitors at $20), spray paint, electrical fixings, tools, grills, water filters, snow melt, chainsaw bars, doorknobs, locks, and even jet sleds and Yaktrax. They also duplicate keys.
Convenient Location and Shopping Experience: The store on Route 25 in Monroe, CT is easy to access with plenty of parking. The shopping experience is described as pleasant and efficient, with no long lines. Order pickup is also hassle-free.
Competitive Pricing: You can expect competitive pricing on many items, sometimes even lower than big box stores for everyday household items. Propane tank refills are a clear example, consistently undercutting competitors.
Supportive of Local Businesses: If you value shopping local, this is a great option; one reviewer highlighted their preference for this store over large chain stores.

Limited Lumber and Piping Selection: For larger building projects requiring lumber or pipes, a big box store like Home Depot or Lowe’s will likely offer a more extensive selection.
Potential for Inconsistent Staff: While the majority of reviews praise the staff, there is at least one report of a rude male employee who was unhelpful and dismissive. This suggests some level of inconsistency in the customer service experience.
Key Cutting Limitations: One reviewer encountered difficulties getting a key cut due to a staff member’s lack of knowledge, and another described an encounter where a manager made rude comments about the customer. This could indicate inconsistent expertise in this service.