Connecticut Lighting Centers: A Shopper’s Perspective

Why You Should Visit

• Extensive Selection: You’ll find a massive inventory of lighting fixtures. The showroom boasts a huge selection catering to diverse tastes, from indoor and outdoor lighting to table lamps and decorative pieces. They carry ceiling fans as well. There’s something for every style and budget, even including unique hardware options for interior doors.
• High-Quality Products: The quality is noticeably superior to big-box store options. Even seemingly identical fixtures show significant differences in quality. One review specifically notes the substantial feel of door hardware.
• Helpful and Knowledgeable Staff: Many reviewers praised the staff’s helpfulness and expertise. Sales associates are readily available to assist, providing guidance and answering questions about lighting plans, smart lighting, and even electrical considerations. Several staff members were mentioned by name (Jonny Lepore, Kenny, Ryan Carter, Kevin Bolasevich), suggesting a dedication to customer service. Staff even proactively offered assistance while allowing shoppers to browse independently.
• In-Store Experience: The showroom itself is a highlight. Its impressive display is described as “fantastic” and “almost overwhelming,” showcasing the vast selection in a visually appealing way. The showroom is also described as clean.
• Great for Design Inspiration: If you’re simply looking for ideas, it’s a good place to start. The sheer variety of options allows for plenty of inspiration.
• Excellent Customer Service (with caveats): While some negative experiences exist, multiple reviews highlight the willingness to replace faulty bulbs with no questions asked, demonstrating a commitment to customer satisfaction in certain situations. One customer also had lamps rewired with positive results.

Why You Might Consider Alternatives

• Order Fulfillment and Communication Issues: Be aware that delays in order fulfillment and poor communication can occur, particularly if modifications or special orders are involved. In one instance, a chandelier order took much longer than promised, and the final product had defects. Lack of proactive communication about order status was a recurring complaint.
• Return Policy: The return policy may be inconvenient, requiring in-person returns and not accepting returns by mail at the customer’s expense. This is especially problematic for customers who live far from the store.
• Pricing: Costs are higher than at big-box stores; expect to pay more for the quality and selection offered.
• In-Stock Items Only: If you need something immediately, be sure it’s in stock. Ordering requires considerable patience and may not lead to satisfactory results.