Fazzino’s True Value & NAPA Auto Parts: A Shopper’s Guide
Why You Should Visit
- Extensive Inventory: You’ll find a surprisingly large selection of hardware and auto parts, exceeding expectations given the store’s size. They often stock specialty items and hard-to-find parts unavailable at big box stores. This includes items like grade 8 bolts and various parts for fabrication and rebuilding. It’s the perfect “one more place” to check when searching for something specific.
- Expert Staff: Shoppers can expect knowledgeable and helpful staff, going above and beyond to assist with tasks like key reproduction (where they’ve consistently succeeded when others failed), and providing advice on home repairs and auto part needs. They verify stock before confirming availability, ensuring accuracy. One staff member, Matt, was particularly praised for his helpfulness with lock issues and door fitting.
- Reliable Service: The store stands behind its products and services. They rectified a situation involving a poorly cut key on an expensive blank, demonstrating commitment to customer satisfaction. Even on a Sunday, their auto parts department went above and beyond to obtain a needed part.
- Convenient Location & Parking: The store boasts ample parking.
- Old-School Charm: This is a well-established family-owned business that provides personal service you won’t get in a larger impersonal store.
- Combined Convenience: It’s a one-stop shop for both hardware and auto parts needs, combining True Value and NAPA offerings in one location.
Why You Might Consider Alternatives
- Pricing: Be aware that auto part prices may be 20-35% higher than at other retailers. You are paying for convenience, expertise, and potentially faster service.
- Inconsistent Staff Experience: While most reviews praise staff, some mention encountering unhelpful or even rude staff members. The level of service may vary depending on who’s working. One review described a negative experience with a staff member’s attitude toward a customer. Another mentioned a significant decline in staff helpfulness after a knowledgeable employee left.
