True Value Shopping Guide: An Informed Visitor’s Perspective

Why You Should Visit

• Extensive Selection: You’ll find a large variety of items, including electrical, plumbing, lawn and garden supplies, and hard-to-find products not readily available elsewhere in town. I even purchased a drill there a few months ago without issue. The selection has expanded recently, making a trip to Boise unnecessary for many items.
• Exceptional Customer Service: The staff is consistently praised for their friendliness, helpfulness, and willingness to assist shoppers in finding the right products. They’ll often walk you to the item you need and ensure you get the correct thing. Multiple reviewers highlighted the exceptional service provided by employees Kalee and Levi.
• Knowledgeable Staff: Employees are knowledgeable about the products they carry and can offer guidance on your project needs. They even helped one shopper source parts for a water heater and ordered them, offering a reasonable cost.
• Local Ownership & Community Focus: It’s a locally owned store, and the owners are frequently present, creating a welcoming, family-like atmosphere. They’re committed to their community, making it a great option for supporting local businesses.
• Competitive Pricing: Prices are competitive with big box stores, offering a convenient local alternative without the hassle of city traffic.
• Cleanliness: The store consistently maintains exceptional cleanliness; it’s described as cleaner than some grocery stores.
• Special Orders: If an item isn’t in stock, they’ll make an effort to obtain it for you within a week or two, depending on delivery times.
• Friendly Atmosphere: You can always expect a warm greeting with a smile upon entering the store.

Why You Might Consider Alternatives

• Repair Department Delays & Communication: Be aware that the repair service can experience significant delays. One shopper experienced a nearly month-long wait for lawnmower repairs with poor communication, involving multiple unanswered phone calls. While the repair technician seemed to be working hard, there appears to be insufficient staffing to handle the workload.
• Pandemic Safety Concerns: One review raised concerns about a lack of mask-wearing and social distancing during the pandemic. If this is a major concern for you, you should take this into account.