Carr’s True Value: A Shopper’s Perspective

Why You Should Visit

• Exceptional Customer Service: You’ll find consistently helpful and friendly staff throughout the store. Employees readily assist with finding items, loading purchases (even lumber and building supplies!), and offering advice (e.g., on paint choices, battery types, appliance selection). Multiple reviews highlight this as a major strength, with specific mentions of Luis, Chris, and Walt for their outstanding service. One shopper even noted that staff proactively offered assistance multiple times during a single visit.
• Wide Product Selection: The store offers a surprisingly diverse range of products considering its size, including building supplies, lumber, appliances (refrigerators, washers, dryers, even combo units), paint, batteries, and window air conditioners. They even carry a good selection of PVC. The location has served customers’ needs for almost 20 years, implying a consistently stocked inventory.
• Convenient Delivery: Same-day delivery is available for appliances and potentially other large items. The delivery crew is noted for kindness and careful handling, even in challenging situations involving older houses. However, be aware that occasional issues with indoor delivery may occur.
• Competitive Pricing: While some items may be priced higher than at other retailers, the overall value proposition, considering exceptional service and a convenient local presence, makes it worthwhile for many shoppers. One review specifically mentions finding a better price on a GE combo washer/dryer than elsewhere.
• Clean and Convenient Location: The store is consistently described as clean and offers ample parking.

Why You Might Consider Alternatives

• Delivery Inconsistencies: While mostly positive, delivery experiences have occasionally fallen short. One reviewer reported issues with the delivery crew’s refusal to bring an appliance inside.
• Potential for Long Wait Times: While staff are usually very attentive, one shopper reported waiting 20 minutes without being acknowledged. This suggests that, depending on the time of day or staffing levels, you might encounter periods of less immediate assistance.
• Higher Prices on Some Items: While generally competitive, some prices may be higher than at larger retailers like Walmart. Weigh the convenience and exceptional service against potentially higher costs.