Dan’s Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find many employees known for their friendliness and helpfulness. Colby, Ben, Sonie, and Kyle are specifically mentioned for going above and beyond to assist customers with their needs, often offering advice and support beyond simple transactions. One shopper received extensive help selecting products for a house remodeling project (100+ items purchased). Another shopper’s car key fob was repaired, saving them hundreds of dollars.
- Extensive Product Selection: The store boasts a wide variety of tools, hardware, home improvement supplies, and even greenhouse products. They carry almost everything you need for various home tasks, including a plentiful stock of bolts and nuts. They also stock parts not readily available at other local retailers.
- Convenient Location & Stocked Shelves: The store is a valued member of the Rexburg Area Chamber of Commerce, suggesting a convenient location. The shelves are typically well-stocked, with a particularly well-organized bolt aisle.
Why You Might Consider Alternatives
- Pricing: Be aware that prices are higher than at most other retailers. One shopper abandoned a purchase of screws and nuts due to what they perceived as an unnecessarily high final price ($2.80 for eight small screws and nuts). Another shopper’s experience with a defective sprayer costing $1170 was not resolved, leading to dissatisfaction.
- Inconsistent Employee Performance: While many employees receive praise, some shoppers have reported encountering unhelpful or even rude staff. One shopper described a negative interaction with an employee who provided unhelpful service, suggesting that the quality of assistance can vary considerably. Another shopper noted that employees sometimes ignore customers waiting at registers, choosing to organize shelves instead of opening another register.
- Product Availability Issues: While the store generally stocks a wide selection, occasional inconsistencies exist. Some products may not be in stock, and inquiring by phone about product availability is not always reliable.
