Ames Ace Hardware: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll consistently encounter friendly and knowledgeable staff eager to assist. They go above and beyond, offering advice on product selection (like EGO mowers and trimmers), providing free assembly and delivery (for Ace Rewards members), and even helping with unexpected repairs (like attaching a chimney brush to an extension pole). One employee even helped locate a specific nut for an exhaust system.
• Convenient Location and Selection: The North Grand location is described as convenient, and the store offers a great selection of hardware, paint, tools, furnace filters, lightbulbs, and more. It’s perfect for those needing single items or supplies for larger projects, including homesteading needs (timber and prairie related items).
• Problem-Solving Approach: If they don’t have a specific item, they will actively help you find it elsewhere. This happened with a rare electrical item where staff directed a customer to another Ames store carrying the product.
• Time-Saving Experience: The store is clean, well-stocked and easy to navigate. You can expect quick service, even when needing assistance with identifying parts (like bolts for a futon frame). This makes it a much quicker option than larger stores, particularly for small purchases.
• Ace Rewards Program Benefits: The rewards program includes benefits such as free assembly and home delivery, adding significant value to larger purchases.
• Online Ordering and Curbside Pickup: Convenient online ordering and curbside pickup options are available for added ease.

Why You Might Consider Alternatives

• Pricing: While generally comparable to big box stores, batteries were reported as overpriced compared to online retailers. It’s recommended to compare prices before purchasing batteries or other frequently available items.
• Inventory Limitations: Although generally well-stocked, they may not carry every item, particularly rare electrical components. This is a minor drawback, considering their willingness to assist in finding the item elsewhere.
• Product Condition: Be aware that some products, like used batteries, may not always be in perfect condition despite claims of pre-owned working status. Check thoroughly before purchasing used items.