Kemper’s True Value: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find consistently friendly and helpful staff. They go above and beyond, offering assistance with finding products, providing project advice, and even using their own tools to help customers succeed. One shopper recounted how staff willingly helped work on a project at the store itself.
- Extensive Inventory: The store boasts a surprisingly large selection for its size, offering everything from topsoil to a wide array of tools and hardware items. They even carry rental equipment, including excavators, skidsteers, tables, chairs, and tents.
- Convenient Location and Parking: The store is easily accessible with ample parking close by.
- Competitive Pricing: While described as “a little more pricey than a box store,” the convenience and superior service often offset the slight price difference. One shopper noted “no difference in prices than anywhere else,” suggesting pricing is comparable to larger chains. Positive experiences with excavator and other rental equipment pricing were also shared.
- Quality Products: The store doesn’t sell “junk,” focusing on quality merchandise as noted by multiple shoppers.
- Military Discount: A military discount is offered.
Why You Might Consider Alternatives
- Reservation System Issues: Be aware that the rental equipment reservation system may not be reliable. One shopper experienced a significant problem with a skidsteer reservation being ignored.
- Potential for Delays and Inconveniences: While generally positive, some experiences highlight potential service hiccups. One party renting tables and chairs encountered significant delays due to poor communication, resulting in receiving the wrong items initially and spending extra time cleaning dusty and dirty rental items before use.
- Ongoing Store Changes: The store is still undergoing rearrangements to the sales floor, so finding items may be a bit more challenging than in a fully organized store.
