True Value Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Repair Services: You’ll find a highly-rated repair shop specializing in snowblowers and lawn mowers. I’ve had numerous repairs done here with consistently excellent results. However, be prepared for potential wait times, especially during peak seasons; getting your equipment in early is advisable.
- Extensive Product Selection: This isn’t your average hardware store. They boast a surprisingly large inventory, carrying appliances in addition to standard hardware supplies. You’ll find a wide range of items, even things you wouldn’t expect to see. It’s worth calling ahead to check availability of specific items.
- Top-Notch Lumber Department: The lumber selection is outstanding. They’ve significantly expanded their lumber building since 2015, and it was large enough to supply all the lumber for a substantial pool deck project.
- Exceptional Paint Department: Considered the best in the area.
- Friendly and Helpful Staff: The staff is consistently praised for their pleasantness, helpfulness, and willingness to go the extra mile to assist customers. They offer guidance on projects. Many shoppers describe the atmosphere as a welcome change from larger, impersonal stores.
- Fair Prices: Many reviewers consistently mention fair prices on products and services.
Why You Might Consider Alternatives
- Inconsistent Customer Service in Some Departments: While most reviewers rave about the helpfulness of the staff, one experience describes an unhelpful and unprofessional encounter with a cashier named George regarding a defective mower purchased from the store. The issue wasn’t resolved, and the cashier demonstrated a lack of understanding and unwillingness to assist.
- Potential for Defective Products: One instance involved a mower sold with a faulty spark plug. While this was an isolated incident, it raises the possibility of encountering defective products.
