Lowe’s Milford, MA Shopping Guide

Lowe’s Milford, MA: A Shopper’s Perspective

Why You Should Visit

Excellent Selection for Home Improvement Projects: You’ll find everything from appliances (refrigerators, dishwashers) to building materials (plywood, lumber) and even Christmas trees. The garden center offers a wide variety of plants. They also carry window blinds and offer professional measuring and installation services.
Helpful and Knowledgeable Staff (Sometimes): I’ve encountered staff members who go above and beyond. David in the appliance section, for example, provided exceptional service, ensuring every customer received attention. Similarly, Isabella assisted with placing an order knowledgeably, and Sean’s measuring and installation of blinds was efficient, prompt, and neat. Jan Moreno in lumber was also praised for his help with cutting plywood. Mary in the Christmas tree section provided outstanding customer service as well.
Convenient Curbside Pickup (with caveats): The curbside pickup is a convenient option. However, be prepared for potential issues with order accuracy. One instance involved receiving only half of the order and needing to return the incomplete order separately. Allow ample time for pickup, even if you order in advance; significant delays have been reported.
Little Giant Ladders Available: They carry Little Giant ladders, known for their functionality and ease of configuration. The leveling legs are particularly useful for uneven surfaces. Be aware that the inner rungs can be sharp.

Inconsistent Customer Service: While some staff members are exceptional, others have been described as disinterested, unwilling to assist with product location, or slow to respond to customer needs. Long waits at the saw in lumber have also been reported.
Appliance Delivery and Installation Issues: Home delivery of appliances comes with significant caveats. The delivery team doesn’t install appliances that require water, gas, or electrical connections. The old appliance must be removed beforehand. Also, expect potential delays and multiple delivery attempts which may require taking time off work.
Potential for Racial Bias: One shopper described an incident where an employee (Linda) unfairly accused their wife of theft, seemingly based on race. This was a deeply upsetting experience.
Complex Return and Refund Process: Returning or getting a refund for appliances can be a long and difficult process. In one case, it took numerous phone calls and store visits, along with providing proof of payment, to resolve an issue involving a lost transaction and undelivered dishwasher.
Problems with Installation Services: Door installation has resulted in unresolved issues including incorrect measurements, poor installation, damage, and a lack of responsive customer service following multiple reported issues. The installation process may lead to additional challenges and require significant follow-up.