Kenyon Noble Lumber: A Shopper’s Guide

Why You Should Visit

• Extensive Tool Selection: You’ll find a large selection of power and hand tools from major brands. It’s a great place to browse the latest models.
• Helpful Paint Department Staff: Marisa and Mark in the paint department are highly praised for their exceptional assistance with color matching and other paint-related needs. One shopper noted a significant time investment by the paint staff to ensure a perfect stain match.
• Competitive Pricing on Certain Items: While some shoppers found prices high overall, others reported competitive market pricing, particularly on tools and building materials.
• In-Store Events: The location offers free family-friendly classes and events, such as a fall pumpkin carving contest (though the contest format may need improvement according to one review).
• Wood Cutting Services: Shoppers can expect assistance with cutting lumber to size for transport, though experiences can vary greatly in terms of employee helpfulness.
• Unique Store Atmosphere: At least on one occasion, Led Zeppelin was playing in the store, creating a pleasant shopping experience.
• Convenient Location with Large Building: The store is described as being very large, offering a wide selection in one place.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences can be highly variable. While some employees (like Marisa, Mark, and Ben Roth) receive outstanding reviews, others are described as unhelpful, rude, and even dismissive. One shopper recounts a negative interaction with the manager involving a police call over a misunderstanding about photography. Another describes difficulties getting a window order processed.
• Difficulty Finding Items: The store layout may be challenging to navigate; shoppers have reported difficulty locating specific items.
• Limited Lumberyard Access: Access to the lumber warehouse may be restricted; one shopper reported being unable to enter.
• Pricing Concerns: While some items are competitively priced, others are described as expensive overall.
• Website Issues: The website may not be user-friendly; one shopper reported difficulty finding product information and pricing online.
• Unreliable Promises: One shopper noted a situation where promises made by the sales team regarding paint pricing were not honored by the credit department.