Owenhouse Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter helpful and knowledgeable staff. I’ve personally witnessed employees going above and beyond, quickly locating specific items like screws (in under 25 seconds!), assisting with complex projects, and even replacing car remote batteries. Multiple staff members, including Harry, Robert, and a helpful lady, were specifically praised for their outstanding service.
- Problem-Solving Expertise: This Ace Hardware is adept at handling unusual issues. One shopper successfully resolved a months-long problem with parts thanks to the assistance of an employee named Perry. Another shopper received extensive help with a stripped license plate screw.
- Wide Selection: The store offers a multitude of home and garden supplies, a basic automotive selection, nice barbeques and smokers, and a diverse range of products including plumbing supplies, power tools, screws, nuts, bolts and wood cleaning/restoration products.
- Community Feel: The staff creates a welcoming atmosphere, making you feel like a valued part of their community. Many reviewers highlighted the friendly and approachable nature of the employees.
- Cost Savings: Shoppers can save money by using coupons.
Why You Might Consider Alternatives
- Potential for Long Waits: Be aware that you might experience delays getting assistance in certain departments. In one instance, a shopper waited 20 minutes for help with power tools.
- Inconsistent Checkout Experience: While many reviewers praised the staff, one negative experience reported a cashier using disrespectful language towards a customer. Although another employee corrected the situation, it points to a potential inconsistency in staff training.
- Higher Prices: Although the selection and service are lauded, prices might be higher than at competitors like Home Depot or Lowe’s. One shopper directly compared the prices to Home Depot, noting they are “a little higher.”
- Unengaged Staff at Checkout: On at least one occasion, a staff member was observed doing homework at the checkout counter, which negatively impacted the shopping experience.
