Power Townsend: A Shopper’s Perspective

Why You Should Visit

• Exceptional Customer Service: You’ll encounter incredibly helpful staff who go above and beyond. I had a complex project, and the store manager personally assisted me, exceeding expectations. Another staff member patiently helped me find the perfect drill, considering my specific needs and physical limitations, something big box stores failed to do. The cashiers are consistently praised for their friendliness.
• Unique Product Selection: Power Townsend offers a wide variety of products, including specialty items not found at larger retailers. You’ll find Sun Frog products at the best price in Montana, according to my experience. They also stock a good selection of bathroom vanities, offering immediate availability for projects where time is critical. Expect a selection of tools, though prices may be higher than at Lowe’s or Home Depot.
• Support for Local Businesses and Community: Power Townsend is a family-owned business deeply involved in the community, actively supporting local art projects and offering personalized service. You’re supporting a local business with a rich history.
• Excellent Paint Department: They carry Benjamin Moore paint, and the staff demonstrates a commitment to customer satisfaction, going to great lengths to resolve issues with damaged paint shipments. They even helped me select the right paint types for my project, advising on options like Ultra-spec 500 Eggshell, Regal Wall Satin, and Advance-Satin trim paint.
• Unexpected Finds: I discovered Rubber-Lined GripLockTies (releaseable zip ties) there – a testament to the store’s diverse inventory.

Why You Might Consider Alternatives

• Pricing: Be aware that prices on some items, like Weber grills, might be higher than at competitors like Lowe’s. In my experience, the online price for a grill didn’t match the in-store price, and buying online for the lower price required shipping to the store. Tool prices also appear higher than at Home Depot or Lowe’s.
• Inconsistent Customer Service: While many reviewers rave about the helpful staff, there are reports of unfriendly employees. Your experience may vary.
• No Dogs Allowed: This is a significant drawback for some shoppers. I personally ended up shopping elsewhere due to this policy.
• Rental Process Issues: There was a negative experience reported regarding the rental of an installation blower; the staff was described as rude and unwilling to work with the customer, even after taking their information beforehand.