Lowe’s Delran, NJ: A Shopper’s Perspective

Why You Should Visit

• Exceptional Gardening Department: You’ll find incredibly helpful and knowledgeable staff in the garden center. I’ve personally interacted with Jordan, Ken, and Rose – all provided outstanding service.
• Competitive Pricing & Sales: Expect lower prices compared to competitors. They frequently have sales on items like mulch, flowers, and even large plants (I saw a 7-foot pear tree for $35!).
• Wide Product Selection: The store carries a large variety of items, including lumber, flooring, stoves, ovens, bathroom fixtures, and a decent selection of tools (Kobalt line).
• Excellent Appliance Delivery & Installation: If you purchase large appliances, the delivery and installation teams (Rafael, Fernando, and Christopher are mentioned favorably) are prompt, thorough, and professional.
• Helpful Customer Service (with caveats): While some negative experiences have been reported, other shoppers have received helpful and informative service at the customer service desk, particularly regarding special requests like purchasing discarded lumber.
• Convenient Location: The store is situated in a busy shopping center, with a Starbucks nearby for a convenient caffeine break.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that the quality of customer service can vary greatly depending on the department and employee. Some associates have been described as rude, dismissive, and even unprofessional (eye-rolling, yelling). Negative experiences are more frequently reported in the Pro Desk and with online order pickup.
• Pro Desk Issues: The Pro Desk has received numerous complaints regarding aggressive accusations of theft, incorrect pricing, and a lack of willingness to help with reasonable requests (like cutting large lumber for easier transport). The staff appear to lack proper training and customer service skills. Expect potentially inflexible policies and challenging interactions.
• Online Order Pickup Problems: Expect significant delays and unhelpful staff interactions when picking up online orders. Be prepared to wait and potentially make multiple trips.
• Limited Soil Amendment Selection: The selection of soil amendments, particularly compost, is reported as subpar. Manure is not available.
• Strict Return Policy: Returns without a receipt may be difficult, with staff showing a reluctance to assist.
• Poor Fence Installation: Avoid using Lowe’s for fence installation. One review reported improper installation with no resolution after reporting the issue.
• Inconsistent Tool Battery Systems: The store’s cordless tool line appears to have a design flaw as it requires multiple batteries and chargers. This contrasts negatively with competitor Home Depot’s system.