Burney’s Hardware Shopping Guide

Burney’s Hardware: A Shopper’s Guide

Why You Should Visit

Exceptional Customer Service: You’ll consistently encounter friendly and helpful staff. Multiple reviewers highlight the personalized service, with specific mentions of Rhonda (boat registration and fishing licenses), Francisco (patient assistance with light bulbs), and Gary, Kacie, Laura, and Ethan (Weber grill purchase and delivery). The owner, Sam, is even noted for personally addressing customer concerns. Expect a warm welcome and a customer-centric approach that goes above and beyond at most locations.
Unique Inventory and Product Selection: The stores boast a “unique inventory” and offer a “fantastic selection of products at reasonable prices,” including items like Weber grills. They also strive to get products they don’t currently stock. You’ll find a good range of merchandise, from light bulbs and gardening supplies to boat registration services and fishing licenses. One location even has a garden center.
Competitive Pricing and Value: While not always the absolute cheapest, Burney’s offers “good deals and prices” and provides “the BEST VALUE.” One shopper saved over $55 on a Weber grill compared to other retailers. A three-year boat registration cost $130, while a one-year registration was $90.
Convenient Locations: Stores are located in Aberdeen and Seven Lakes (at least).

Closing Time Strictness: Be aware that the staff may be insistent on closing promptly. Several shoppers reported being rushed out 15 minutes before closing time, even from the garden center. Plan your visits accordingly.
Inconsistent Staff Availability: While many praise the excellent service, some experiences describe difficulty getting assistance. One shopper waited 15 minutes for help, with employees passing by without offering assistance. Another reported encountering unhelpful and rude staff, though this was countered by many positive experiences.
Conflicting Information: In at least one instance, shoppers received conflicting information about a product from different staff members.