Johnstown Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Product Selection: You’ll find a surprisingly diverse range of items beyond typical hardware fare. I even spotted a selection of unique gifts and, unexpectedly, football cards. The store boasts a “great selection of useful products” and carries items like Weber grills, griddle attachments, plexiglass, and various door knobs.
- Helpful and Friendly Staff: Many shoppers rave about the positive experiences with staff. Several reviewers described the employees as “friendly,” “nice,” and “helpful,” readily assisting with product selection and even offering assembly and delivery services (for grills, in this case). One manager, Tammy, was specifically praised for her personalized service and willingness to special order items.
- Convenient Location and Easy Returns: The store’s convenient location is a plus for many. The quick and easy return process also makes for a smoother shopping experience.
- Clean and Modern Store: The store’s bright and clean atmosphere is noted, creating a pleasant shopping environment.
Why You Might Consider Alternatives
- Pricing Discrepancies: Be aware that pricing may vary compared to other Ace locations. I’ve observed that identical items can cost more in this specific Johnstown store. For example, one item cost $2 more here than in other locations.
- Inconsistent Customer Service: While many praise the staff, some have had negative experiences. One shopper described a rude and unhelpful interaction with an employee concerning plexiglass purchase and loading. Another reported issues with the store’s handling of a Craftsman warranty claim, refusing to honor it.
- Propane Refill Policy: If you need propane refills, this isn’t the most economical option. Instead of per-gallon pricing, they use an exchange rate, which cost $48 for 7.5 gallons in one instance.
- Product Availability Issues: While they offer a wide selection, specific items may not always be in stock. One shopper’s experience with ordering a Weber grill showed some potential for misinformation regarding included components.
