S & T True Value Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly, helpful, and knowledgeable staff. Many shoppers highlight the staff’s willingness to go the extra mile, from carrying heavy items to your car to providing expert advice. One shopper even switched from Home Depot due to the superior service.
- Specialized Services: Beyond typical hardware offerings, this location excels in propane services, including refills and repairs. They also offer key cutting and are an Amazon drop-off location.
- Reliable Products: One customer reported decades of positive experiences with Stihl and Benjamin Moore products purchased here, praising both product quality and the excellent service department.
- Convenient Location & Selection: It’s a great option for local residents, offering a good selection of items despite its size. You’ll find paint (including accurate color matching), rug cleaner, moisture-removal products, power tools, plumbing supplies, electrical supplies, snowblower tires, pet-friendly rock salt, and more.
- Competitive Prices: While some shoppers mention paying slightly more than at big box stores, they appreciate the personalized service and value the convenience.
- Consistent Paint Quality: The paint consistently performs well with accurate color matching between cans.
Why You Might Consider Alternatives
- Limited Stock: The store’s selection is described as “not in large quantities,” so if you need a significant amount of a specific item, you might want to check larger retailers.
- Potential for Inconsistent Service: While generally praised, some shoppers report experiencing slow service and a lack of knowledge from certain employees, particularly regarding paint tinting. One incident involved a 45-minute wait and required the customer to suggest contacting a more experienced staff member.
- Parts Ordering Delays: Be aware that ordering parts, especially Stihl parts, may involve significant delays, exceeding the originally quoted timeframe. In one case, a four-week wait was experienced. Consider ordering directly from the manufacturer for quicker service on high-value items.
