Humphreys Building Supply: A Shopper’s Guide

Why You Should Visit

• Extensive Selection: You’ll find a wide variety of building materials and work supplies. The store is well-organized with clearly marked bays, making it easy to locate specific items. They carry high-quality products, including interior doors and lumber suitable for decking projects. Propane tank refills are also available.
• Exceptional Customer Service: I’ve experienced consistently positive interactions with staff. Employees go above and beyond, offering assistance with loading materials into vehicles (even carrying items for customers). Sales representatives, like Dan Caron, demonstrate patience and attention to detail, ensuring customer satisfaction throughout the project. The owner, Scott Humphrey, actively intervenes to resolve complex issues, providing considerate and effective customer service.
• Knowledgeable Staff: Employees are readily available to provide guidance. For example, I received expert advice on selecting appropriate wood for a deck project from an employee named Rich. The staff’s expertise extends to window installations (as demonstrated by Alex and Ed).
• Efficient Delivery Service: Delivery drivers are courteous and helpful, assisting with unloading and ensuring materials arrive undamaged. The delivery process is efficient, surpassing other suppliers such as DBS in terms of material handling.
• Convenient Ordering: Placing orders is straightforward and efficient.

Why You Might Consider Alternatives

• Pricing: Be aware that prices are higher than at some competitors (Lowe’s and Home Depot were mentioned). I found a significant price discrepancy between my purchase and a neighbor’s for the same item (2×4’s; $5.55 vs $3.55 per 8′).
• Limited Selection: The store doesn’t carry everyday household hardware such as curtain rods. This could be a significant drawback if you need a one-stop shop for all your project needs.
• Delivery Delays: While deliveries are efficient, the receiving process at the facility can be slow, causing unnecessary wait times for deliveries.
• Potential for Damage and Poor Resolution: There are reports of workers causing property damage during deliveries and a lack of accountability from management in resolving such issues. In one case, a significant amount of damage was done to a home and the company refused to take responsibility.