Elliott’s Hardware (Plano, Coit Rd & Park Blvd): A Shopper’s Guide
Why You Should Visit
- Expert Staff: You’ll find incredibly knowledgeable staff across various departments. Alan F., for instance, possesses extensive Stihl chainsaw expertise, while others readily assist with niche items like 80s-era drawer track rollers and specific screws for movie prop replicas. Several staff members (Daniel, Jim Madden, Richard, Gary, Fernando) are repeatedly praised for their helpfulness, going above and beyond to assist customers. Expect personalized service, even for small purchases.
- Convenient & Well-Organized: The store is laid-back and well-organized, a stark contrast to the chaotic atmosphere of big-box stores. Finding items is easy, thanks to staff guidance and store layout.
- Unique & Hard-to-Find Items: Elliott’s carries low-value parts often unavailable at larger chains, including a diverse selection of coffee beans and a professional-grade grinder, tiny cast iron skillets, and a wide range of cabinet hardware. They are also a go-to for those seeking unique or niche hardware items.
- Competitive Pricing: Prices appear competitive, with at least one shopper noting a solution cheaper than that found at a big-box store for a similar problem. Plus, the convenience of the store (avoiding extensive searching) could be worth more than the price difference for time-conscious shoppers.
- Great Outdoor Selection: The location offers a substantial outdoor department, which appears to include items such as chainsaws and battery-operated saws.
- Added Perks: They offer a customer loyalty program that sends receipts via text message, providing a convenient way to manage purchases.
Why You Might Consider Alternatives
- Inconsistent Customer Service: While many reviews praise exceptional staff, at least one shopper reported a negative experience with an unhelpful employee who appeared preoccupied. While this seems to be an exception, it’s worth noting that customer service experiences can vary.
