Moab True Value: A Shopper’s Guide

Why You Should Visit

• Extensive Selection: You’ll find a surprisingly wide variety of items, including camping gear, RV parts, a large hardware selection (bolts, screws, springs, cotter pins in bulk), and even some grocery items. The store itself is quite large with many aisles to explore. One shopper even found camper key duplication services. They also carry a good selection of Purina dog food.
• Helpful Staff (Mostly): Many shoppers have praised the helpfulness and knowledge of the staff. Several employees actively sought out customers to offer assistance. One shopper specifically noted that staff went above and beyond to help resolve a propane trailer issue, even lending tools. Another mentioned a particularly helpful employee named Parker who was very knowledgeable about product locations.
• Convenient Location: Being in Moab makes this store a convenient stop for locals and tourists alike, especially for emergency repairs or camping supply needs.
• Unique Finds: Expect to discover all sorts of “random knick-knacks” – the store offers a fun browsing experience beyond just the essentials.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that customer service experiences can vary widely. Some shoppers encountered rude or unhelpful staff, including instances of snarky behavior towards customers and significant difficulty resolving pricing and return issues. One shopper detailed a frustrating experience with an employee who repeatedly tried to sell them the wrong product, eventually walking off and yelling.
• Return/Refund Issues: Returning or getting refunds seems to be a potentially problematic process, requiring multiple visits and significant effort in some cases, even for defective items.
• Pricing Errors: Shoppers should carefully check their receipts, as there have been reports of significant pricing errors at the register.
• Understaffing/Training Issues: While many staff members are praised, there are clear indications of understaffing and training gaps, particularly in handling returns, accurately processing purchases, and product knowledge, especially in the yard department. The lack of weekend manager availability was mentioned as a concern.
• Coupon Issues: While they accept True Value rewards, scanning the monthly coupon can be problematic, possibly requiring a kiosk and additional cost.