Johnstone Supply: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service (in some instances): I’ve experienced firsthand the helpfulness of certain staff members. Ruben, for example, went above and beyond to find a furnace motor I needed, even without a serial number – something other companies couldn’t do. Christopher also provided friendly and helpful service during a recent supply pickup. In another instance, a staff member kindly helped track down a package for a family member, going the extra mile to ensure a positive experience.
- Specific Product Availability: They stock a wide range of parts, including those for furnaces. I found the specific furnace motor I needed there, despite difficulty finding it elsewhere. They also carried the part I needed for my 17-year-old Lennox furnace.
- Knowledgeable Staff: The staff demonstrated product knowledge, assisting with troubleshooting to find the right part for my furnace repair. They also seemed to recognize regular customers and their projects.
Why You Might Consider Alternatives
- Limited Public Access: Be aware that this location primarily serves contractors, and they don’t sell to the public without a license. This was a significant frustration for me and others trying to purchase simple parts. This policy significantly limits the “buy local” option.
- Inconsistent Customer Service: While some employees offer excellent service, others may be less attentive. I encountered a situation where an employee was on a personal call while I waited, and other reviews mention previous experiences with unhelpful staff.
- Return Policy Concerns: Their return policy seems inflexible. I attempted to return a new, unopened part less than two hours after purchase, but my return was denied, supposedly because it was deemed “installed.”
- Potential for Higher Prices: While some reviews mention fair prices, another shopper purchased a “cheap Chinese part” for $20, suggesting some items might be overpriced compared to other retailers.
