Rockler Salem NH: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: Staff consistently receives praise for being respectful, helpful, friendly, informative, and knowledgeable about products. They go above and beyond to resolve issues, as evidenced by experiences with a planer replacement and a SawStop order correction. One shopper even described a staff member (Moira) as “the best,” highlighting her assistance and teaching.
- Extensive Selection: You’ll find a wide variety of woodworking tools and accessories, including power tools (like planers and table saws), specialty items, Bessey clamps, dust collection systems, and a large selection of domestic and exotic woods. The store itself is described as “huge” with a “great selection.”
- Hands-on Learning: The location offers woodworking classes. One shopper raved about a cutting board class taught by Moira, emphasizing the quality of instruction and the welcoming atmosphere fostering a sense of community among fellow woodworkers.
- Convenient Location and Accessibility: One shopper travels from Cape Cod regularly for their purchases, indicating the store’s appeal to a broad customer base.
- Frequent Deals and Sales: Shoppers can expect to find various deals and sales throughout the year.
Why You Might Consider Alternatives
- Pricing: Be aware that the pricing is described as “extremely overpriced.” While the quality of tools is acknowledged, this should be factored into your decision-making process.
- Limited Product Support: The store appears to be discontinuing support and sales for the Robert Sorby’s Pro Edge system, so this should be kept in mind if you rely on that specific product line.
