Burns Power Tools: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: I’ve experienced firsthand their commitment to customer satisfaction. They’ve gone above and beyond to resolve issues, even replacing a damaged tool and offering a free replacement to a coworker after a mishap with improperly sized staples. One staff member even helped me find a hard-to-locate part for my equipment.
• Extensive Tool Selection: You’ll find a wide variety of power and hand tools, from well-known brands to more specialized options. They carry Dynabrade sanders, for example (X51 and X52 models). The selection extends beyond basic tools, including items for woodworking like planer blades and shaper cutters. They also stock staples for Bostich hammer tackers, although verifying sizes beforehand is crucial.
• Knowledgeable Staff: The staff consistently demonstrates a deep understanding of tools and their applications. They can help guide your selection, even advising on suitable alternatives. However, be aware that some staff members may exhibit impatience if you’re unfamiliar with tool specifics.
• Competitive Pricing & Deals: I’ve found prices to be competitive, often better than what I’d find online or at big box stores. They also offer combo deals during specific events, making it worth checking for savings.
• Fast Shipping & Convenient Online Ordering: Online orders are processed quickly, with positive feedback regarding speed and ease of ordering. The service extends to pre-ordering tools with updates provided to customers on order status.
• Sharpening Services: They offer sharpening services for blades and cutters, which is a huge benefit for high-volume users like construction companies. This service successfully extends the life of expensive blades, according to my experience.

Why You Might Consider Alternatives

• Inconsistent Staff Interactions: While most staff interactions are positive and helpful, some shoppers have reported encountering unhelpful or even disrespectful employees. It’s advisable to be well-informed about your needs beforehand and be prepared to articulate them clearly.
• Potential for Misinformation: In one instance, I was steered towards an unsuitable tool alternative despite confirming product availability over the phone. To avoid this, make sure you do your research and know precisely what you need before visiting the store.
• Shipping Delays with Damaged Goods (Online): While shipping is generally fast, there have been instances of damaged boxes. Although the store intends to replace the product, the resolution process can be somewhat lengthy. Be prepared for potential delays and multiple interactions for online orders if there’s damage.
• Limited Knowledge in Certain Areas: One shopper noted that staff exhibited limited knowledge about chainsaw parts. Therefore, it’s recommended to carefully consider the store’s expertise related to your specific needs.