Middletown Building Supply: A Shopper’s Guide

Why You Should Visit

• Massive Selection: You’ll find an incredibly wide variety of building supplies; it’s one of the largest lumberyards I’ve ever seen. They boast a huge selection of everything from lumber and concrete to sandpaper and spray paint. I even found smooth-faced plywood, a hard-to-find item, readily available. Their inventory rivals or surpasses even larger chains like Aubachons, particularly in lumber.
• Expert Staff: The staff is generally friendly, helpful, and knowledgeable. Several reviews highlight the helpfulness of the employees, including assistance with using the lumberyard itself. They were even able to provide information to a complete novice. Expect detailed and honest answers to your questions.
• Competitive Pricing: While not explicitly stated for every item, the store is generally competitive in pricing and offers good value. Wood pellets, for instance, are particularly well-priced and include free delivery. I found their prices to be cheaper than Lowe’s on some items, along with a far superior selection.
• Excellent Service: The team goes above and beyond. They readily replaced a damaged bag of pellets with no hassle. Exceptional service extends to order accuracy and timely assistance, even cutting plywood to custom sizes.
• Convenient Services: The location offers free delivery on some items, a major plus for larger purchases. They also provide an extensive showroom featuring windows, doors, and tile, making it a one-stop shop for various projects.
• Family-Owned and Local: Supporting this family-owned business is a great way to keep your money in the local community. They’ve impressively adapted to market changes, improving offerings and service.

Why You Might Consider Alternatives

• Inconsistent Staff: While many praise the staff, there are reports of unhelpful interactions. Some shoppers experienced difficulty getting assistance, even having to locate items themselves despite asking multiple employees.
• Delivery Delays: Be aware that there might be delays with orders, even if placed a week in advance. One shopper reported significant delays in siding delivery, resulting in additional costs and inconveniences.
• Loss of Key Employee: The departure of a highly-regarded employee, Tammy, has been noted by customers. While this doesn’t directly reflect on current service, it does highlight the potential impact of staff changes.