New Albany Ace Hardware: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll consistently encounter friendly, knowledgeable, and helpful staff. Ash, Wesley, Jonda, Tami, and Conner are specifically mentioned for going above and beyond to assist customers with various needs, from key cutting to complex project advice and even difficult-to-match paint colors (though note the caveat below).
- Convenient Location and Quick Service: The store’s convenient location makes it easy to grab simple hardware items quickly. Online ordering is also available with convenient in-store pickup.
- Extensive Product Selection: You’ll find a wide variety of hardware items, including those that might be harder to find at larger stores. They also carry mowers and offer propane refills.
- Excellent for U-Haul Rentals (with a caveat): They offer U-Haul van rentals, although be aware of potential double-booking issues (see below).
- Above-and-Beyond Service for Special Requests: The staff is willing to help with special requests and complicated projects. For example, staff placed warehouse orders for items needed for a customer project. Delivery and even old appliance pickup were also arranged for a mower purchase.
- Rewards Program: They have a punch card system; your 6th purchase is free.
- Clean and Organized Store: The store is described as clean, organized, and inviting.
Why You Might Consider Alternatives
- Paint Matching Challenges: Be aware that matching exact paint colors can be difficult, potentially taking an hour or more; it’s advisable to have alternative plans.
- Inventory System Issues: The inventory system may not be completely up-to-date. There are reports of orders being cancelled due to lack of inventory despite prior confirmation and even subsequent charges appearing on the customer’s account.
- U-Haul Rental Availability: Double-booking of U-Haul vans has been reported, resulting in reservations being cancelled.
- Parking Lot Exit: Exiting the parking lot can be inconvenient depending on traffic flow; this is an external factor but worth noting.
