Ace Hardware Goffstown: A Shopper’s Guide
Why You Should Visit
- Extensive Inventory: You’ll find everything from nuts and bolts to larger items like leaf blowers (STIHL), grills (Weber – with assembly and delivery!), and a wide selection of Ego and DeWalt tools. The selection extends far beyond typical hardware; they also offer home decor, pet supplies, gardening supplies, farm supplies, toys, and even baby chicks and ducks (in spring). One shopper was even surprised by a remarkable fall home decor section.
- Helpful and Knowledgeable Staff: Expect friendly, readily available assistance. Employees are described as helpful, knowledgeable, and attentive, proactively assisting shoppers and guiding them to specific products. They’re also skilled in product assembly (like Weber grills).
- Convenient Location (with caveats): The store’s location is a major plus for many, offering a local alternative to big-box stores. However, be aware that the parking lot can be impacted by patrons of a nearby coffee shop.
- Excellent Customer Service: The staff is consistently praised for their pleasantness and helpfulness, whether it’s assisting with online order pickup or locating specific items (like a 42-inch crowbar). They’ll even order items they don’t have in stock.
- Added Perks: Enjoy free popcorn with your visit! This unexpected treat makes shopping here even more enjoyable for families.
- Unique Finds: You can expect an impressive variety of items beyond typical hardware fare, making it a worthwhile browsing experience. It’s more than just a hardware store.
Why You Might Consider Alternatives
- Inventory Issues: While the selection is generally praised, some shoppers have noted inconsistent stock levels. Out-of-stock items, particularly in the metals and lawnmower sections (e.g., belts), have been reported. Discrepancies between online inventory and in-store availability exist, and there are concerns about incorrectly replenished bins (e.g., mixed screws).
- Store Condition: The store’s exterior and parking lot cleanliness are noted as areas for improvement. The interior also shows some signs of needing attention, with displays needing replenishment.
- Staff Availability: While some staff members are highly praised, some observations mention younger employees being less attentive. This seems to be more of a matter of inconsistent performance across different staff members.
- Alternative Locations: A better-stocked Ace Hardware is mentioned at a different location up the road. Aubin’s hardware is also mentioned as another option.
