Rona Sargent Location Shopping Guide
Why You Should Visit
- Extensive Selection: You’ll find a wide variety of hardware items, houseplants, and appliances (including washing machines). The store is described as “big.”
- Helpful Staff (Sometimes): I’ve encountered incredibly helpful and knowledgeable employees. Lane, a trainee, received high praise for his service. Aladdin is another staff member noted for his friendliness, helpfulness, and attentiveness, even going the extra mile to find answers to questions. Shari, in the appliance department, is also highly recommended for her expertise.
- Good Plant Selection: The location offers a “so many options” for houseplants at good prices.
- Easy Parking: Parking is readily available at the store.
- Knowledgeable Appliance Experts: If you’re buying appliances, Shari’s expertise can save you time and ensure you get the right product.
- Soil Exchange: They readily exchanged a damaged bag of soil without issue.
Why You Might Consider Alternatives
- Inconsistent Customer Service: Be aware that customer service experiences can vary widely. Some staff members are exceptionally helpful, while others have been described as rude, unhelpful, and even passively aggressive. One older male employee was notably unfriendly, and Sheri/Cherry has received negative feedback regarding her customer service skills.
- Pricing Discrepancies: Always double-check prices before purchasing. I experienced an incorrect price at checkout, though staff helped correct it.
- Appliance Delivery Issues: Ordering appliance delivery can be a major headache. I had multiple delivery issues, including incorrect addresses and significant delays, leading to missed work days. Phone systems may also have issues, and sometimes you’ll reach someone who doesn’t speak English fluently.
- Limited Checkout Staff: Expect potential long waits at checkout, as there is often only one cashier available, hidden behind self-checkouts.
- Poor Curbside Pickup: Curbside pickup is unreliable; significant wait times and lack of assistance loading your order are potential problems.
- Inventory Concerns: Propane tanks may be outdated and store staff may be unwilling to offer discounts even on nearly two-year-old items.
- Pricing Competitiveness: The price of materials may not be competitive with other stores like Home Depot.
