Riverhead Building Supply: A Shopper’s Guide

Why You Should Visit

• Exceptional Staff in Certain Departments: You’ll find some truly helpful and responsive employees. Megan Roberts in kitchen renovations provides knowledgeable assistance, including innovative layout solutions. Eric consistently offers professional and reliable service, going above and beyond to address manufacturer issues. Jody excels in screen door repair, successfully fixing a problem others couldn’t. Monty also receives praise for great customer service. Keith and Alex, from the order desk and delivery, respectively, provide easy, helpful, and polite service.
• High-Quality Products: Customers report top-notch cabinets and countertops from kitchen renovations. The lumber selection is described as “number one stock,” making building easier.
• Effective Problem Solving (In Certain Cases): In some instances, issues with orders have been resolved. One customer’s deck build issues were successfully addressed, and a screen door was expertly repaired.
• Timely Deliveries: At least one customer experienced on-time delivery.

Why You Might Consider Alternatives

• Inconsistent Customer Service: Be aware that the customer service experience can be highly variable. Numerous negative reviews describe rude, unhelpful, and unprofessional staff who fail to take responsibility for errors. Several instances of incorrect orders and poor communication are reported.
• Order Errors and Billing Issues: Shoppers can expect potential problems with order accuracy. There are multiple reports of receiving wrong materials, incorrect measurements leading to additional costs, and billing discrepancies. One customer mentions being forced to keep the wrong stone they received.
• Lack of Accountability: Attempts to resolve issues may prove unsuccessful. Customers report difficulty getting problems addressed, with staff unwilling to work with customers on defective products or warranty claims. One customer describes being told to buy new doors after a previous installation went wrong. In one case, despite an initial offer to speak to a manager, the issue remained unresolved and the customer vowed to take their business elsewhere.
• Potential for Expensive Mistakes: The cost of incorrect orders and subsequent repairs could be significant. One customer notes additional expenses due to an incorrectly measured order requiring changes to the framing. Another mentions the purchase of multiple screen doors, one of which needed replacement after just two weeks.
• Contractor Bias: It appears that the company prioritizes contractors over individual consumers, making it potentially difficult to resolve issues if you’re not a contractor.