Washington Do It Best in Centerburg: A Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find incredibly helpful and friendly staff. Many reviewers rave about the employees’ willingness to go the extra mile, like Mike G. who helped a customer on his day off, and Jim who went above and beyond. Others highlight the staff’s ability to quickly assist in finding needed items, even directing shoppers and checking in on them. Brian’s key-making assistance is also specifically praised.
- Convenient Location & Combined Services: The store’s location is described as convenient, especially for those working at the fairgrounds. The presence of a Napa auto parts store in the same building offers a one-stop shop for hardware and auto needs.
- Good Product Selection: The store boasts a decent selection of hardware, including Stihl power tools (weedwackers and chainsaws). Shoppers have successfully purchased and received support with these products, including assistance with weedwacker line replacement. They also carry a good stock of items, as noted by a business customer.
- Family-Friendly Atmosphere: The store is described as having a family-like atmosphere, with employees showing care and consideration for their customers.
- Expert Help for Business Needs: This location is a go-to resource for some business owners who appreciate the expert assistance provided.
Why You Might Consider Alternatives
- Return Policy Issues: Be aware that the return policy may be strict. A return of unopened but damaged goods was refused, even without a willingness to offer a partial refund.
- Inconsistent Hours: The store’s hours can be unpredictable, with reports of unexpected closures, even on Saturdays. This has led some to avoid the store due to uncertainty and inconvenience. The business is also closed on Sundays.
- Service Delays: Significant delays in servicing items have been reported. A chainsaw repair took three weeks with no communication or explanation from the staff.
- Limited Stock at Busy Times: The selection might be limited, particularly during peak seasons, and may not always have what you are looking for.
