Coventry Lumber: A Shopper’s Perspective

Why You Should Visit

• High-Quality Lumber: The lumber itself is consistently praised for its superior quality and straightness. I purchased several large beams and posts, and the quality was exceptional compared to other suppliers.
• Extensive Selection: They carry Andersen windows, a wide range of kitchen cabinets (though be cautious with custom orders), air conditioners (though availability depends on staff), drywall, and exterior doors including custom options (though double-check specifications).
• Well-Organized Store: The store’s interior is noted for its organization and ease of navigation, making it straightforward to find what you need.
• Helpful Staff (in some cases): Andrew, in particular, is frequently commended for his helpfulness and commitment to ensuring that stock is available and ready. Bill Bassett in the appliance department also received praise for his excellent customer service and quick response time.
• Free Kitchen Design Consultation: I had a positive experience with Tina Diggle during the design process for a kitchen renovation. The consultation was provided without any upfront charge.

Why You Might Consider Alternatives

• Inconsistent Customer Service: While some staff members receive high praise, others are criticized for poor communication, lack of responsiveness, and even rudeness. Expect significant delays in communication and follow-up regarding orders or inquiries. Getting a quote can take several weeks and multiple calls.
• Order Errors and Delays: Be wary of custom orders, as there are multiple reports of wrong items being shipped, leading to significant delays and additional expenses. I personally experienced a $500 additional cost due to an incorrect door order, and another customer experienced similar issues with kitchen cabinetry and microwave installation.
• Poor Accountability: There appears to be a lack of accountability for errors. In several instances, the company did not offer concessions or assistance to resolve problems caused by their mistakes, resulting in significant additional expenses for the customer.
• Damaged Inventory and Stock Issues: I observed damaged drywall in stock and difficulty locating replacement materials. The availability of certain items, particularly appliances, seems to be dependent on individual staff members’ availability.
• Installation Challenges: While they sell Andersen windows, the installation process is outsourced to unknown contractors, leading to delays and lack of communication. My window replacement took months and the process was very frustrating.
• High Prices: Although the quality is better than competitors, be prepared for potentially higher prices than other lumberyards.
• Unreliable Delivery: Multiple reviews report delayed or incorrect deliveries of products, especially large orders. One customer waited over six months for decking which was never delivered.