Shopping Guide: Building Systems & Supply

Why You Should Visit

• Exceptional Customer Service: You’ll find incredibly friendly and helpful staff throughout the store, from the loading yard to the sales floor. They go above and beyond to assist shoppers, even joking around to make the experience more pleasant. Multiple shoppers highlighted this positive and personalized service.
• Convenient Lumber and Building Materials: The location offers a good selection of lumber and building materials, including landscape timbers, at reasonable prices. They also carry items not found at other big-box stores. One shopper purchased 30 landscape timbers with seamless loading assistance.
• Returns: They readily accept returns of undamaged products. I successfully returned unused lattice sheets without issue.
• Quick In-and-Out Shopping: The store is great for grabbing what you need quickly. This ease of shopping is emphasized by multiple shoppers.
• Knowledgeable Staff: The staff demonstrates product knowledge, specifically in helping customers locate desired items.

Why You Might Consider Alternatives

• Inconsistent Service: Be aware that customer service can be inconsistent. While many rave about helpful staff, some shoppers report unhelpful and even unfriendly interactions, along with a lack of assistance finding products. One review specifically highlighted a lack of assistance in finding patio doors.
• Tool Repair: Avoid having your pneumatic tools repaired here. A shopper experienced significant delays and ultimately received a broken tool after 3 months. The store’s promise to replace it was not fulfilled.
• Unreliable Delivery: Lumber delivery appears unreliable. One order of 210 pieces of 96″ lumber was incomplete, resulting in multiple calls and delays despite promises of timely delivery.
• Limited Inventory and Selection: The selection of power tools seems limited, primarily nail guns. There were reports of a lack of inventory in some departments. One shopper found the selection lacking for building supplies beyond nail guns.
• Inconsistent Hours: Be aware of potential inconsistencies in store hours. The store reportedly closed earlier than advertised on a Saturday.
• Higher Prices: Although some shoppers found prices reasonable, others found them quite high.
• Mask Policy Inconsistencies: Shoppers observed a lack of mask use among staff at a time when this might have been expected.