Windsor Plywood: A Shopper’s Guide
Why You Should Visit
- Extensive Wood Selection: You’ll find a truly unique assortment of wood from around the world, including specialty hardwoods, Baltic Birch plywood, other plywoods, live edge wood, and exotic woods. They regularly stock items hard to find elsewhere.
- Custom Services: The location offers custom doorjamb creation for single and double doors. They also provide cutting services; I had 4×8 plywood cut to 3×6, and a 2ft round piece cut in half, all with no hassle. They can even shape and cut wood countertops.
- Knowledgeable and Helpful Staff: Expect friendly, knowledgeable staff who are willing to discuss your project, offer advice, and avoid unnecessary upselling. They’ve even gone above and beyond by helping load purchases and providing cardboard for protecting materials during transport in place of missing U-Haul padding.
- Reasonable Prices: While some experiences note occasional inconsistencies, many shoppers report reasonable pricing, particularly in comparison to big-box stores.
- Exceptional Customer Service: Many reviewers highlight the exceptional customer service, including assistance with order placement, quick order fulfillment, and swift delivery. One shopper even received a replacement for defective lumber with no issues.
Why You Might Consider Alternatives
- Inconsistent Staff Experiences: Be aware that some shoppers have reported negative experiences with unhelpful or unfriendly staff, specifically mentioning wordless scowls and difficulty contacting employees. One location, Pembina, is noted as being significantly better than others.
- Pricing Inconsistencies and Potential Overcharging: While generally reasonable, some shoppers have reported instances of unexplained price increases and difficulty resolving pricing disputes. It is advisable to keep old invoices to verify your pricing.
- Wood Quality Concerns: Some customers have noted receiving wet lumber that twists and bucks excessively, suggesting potential inconsistencies in wood quality and dryness. Investing in a moisture meter before purchase is recommended to avoid issues.
- Additional Charges and Missing Items: Be prepared for additional charges for services like cutting and shaping wood, and disposing of old doors. There’s also a risk of missing hardware or other items in your order, requiring additional trips to pick them up.
