Aubuchon Ace Hardware: An Informed Shopper’s Guide
Why You Should Visit
- Exceptional Customer Service: You’ll find staff consistently going above and beyond. Expect proactive assistance; employees will approach you to offer help. They’re knowledgeable about products, even specialized items like bolt patterns. Several employees, including Dan, Joey, Chris, Melissa, Brandon, and Devren, were specifically praised for their helpfulness and friendly demeanor.
- Wide Product Selection: The store boasts a diverse inventory. You’ll find everything from hardware and tools to propane refills, key cutting services, Stihl products, Weber grills (with free assembly!), pet supplies, paint, and even unusual items. They also carry premium pet foods.
- Convenient Services: Online ordering with in-store pickup and free assembly is available. The store also offers services like key duplication and propane tank refills. I even saw them accommodating a customer who needed to charge their phone.
- Community-Focused Atmosphere: The store has a relaxed atmosphere, with friendly staff who are willing to engage in conversation and offer advice. There are even friendly store cats!
- Above and Beyond Assistance: Employees have been known to mail missing items to customers’ homes and even assist with loading purchases into taxis, going above and beyond typical customer service.
Why You Might Consider Alternatives
- Pricing: Be aware that prices are slightly higher than at big-box stores. This is acknowledged in reviews as a trade-off for the superior customer service and unique product selection.
- Return Policy Inconsistency: While the overall customer service is excellent, there’s one report of a less-than-ideal experience resolving a store error regarding an online order. The customer had to exert considerable effort to correct a mistake made by the store in fulfilling their order. It’s important to be prepared for the possibility of such an interaction, though it appears to be an isolated incident.
