Top Deck: A Shopper’s Guide

Why You Should Visit

• Exceptional Customer Service: You’ll find the staff, particularly Jason, incredibly helpful and knowledgeable throughout the entire process, from initial consultations and material selection to delivery. They’re described as “refreshing and enjoyable to work with.” Expect personalized assistance with color combinations and measurements, especially valuable for deck projects where natural light affects color perception.
• High-Quality Lumber and Materials: The location offers KDAT lumber, praised for its superior quality compared to other options in the Lake area and beyond. Even large quantities of long 2×10’s and 2×12’s were reported to be free of flaws. They also carry Fortress steel deck framing, providing a range of options for your project.
• Extensive Selection: Top Deck boasts an unmatched selection of decking materials and brands in Mid-Missouri. You’ll find abundant color choices and various product options, including both lumber and steel framing alternatives, allowing for tailored project designs.
• Efficient Project Management: From initial design consultation to completion, the owner and crew maintain consistent communication, ensuring the project aligns with your needs. They are adept at adjusting plans to meet unforeseen challenges and incorporate cost-effective solutions. Moreover, they’re able to expedite material acquisition even if items aren’t immediately in stock.
• Professional Installation (if applicable): Multiple reviews highlight the professionalism and courtesy of the installation crews, producing high-quality, clean, and beautiful finished decks.

Why You Might Consider Alternatives

• Inconsistent In-Store Experience: One review describes a frustrating experience purchasing just two 2x4x8s, citing excessive small talk, difficulty finding straight boards (despite specifying air-kiln dried lumber), and a surprisingly high price ($29.82).
• Delivery Address Concerns: At least one review strongly advises against deliveries to this location, citing it as a residential property unsuitable for commercial deliveries.
• Occasional Communication Issues: While generally praised for their communication, one review notes an instance where a customer felt they were an inconvenience when inquiring about a deck project.
• Quality Concerns: One review expresses dissatisfaction with the overall quality of the deck compared to the cost, and another mentions the owner’s perceived arrogance. However, these are counter to the overwhelming positive feedback regarding quality.